Agency Portal — Terms of Use
Effective 19 August 2026 · Operated by Fundclair Technologies
Version 1.1
These Terms of Use govern access to the Fundclair agency portal (the "Portal"), operated by Fundclair Technologies. Your firm's access exists because a Fund empanelled it, and reaches an investor only where that investor has agreed to be represented by you.
1. Who these terms bind
These Terms of Use govern access to the Fundclair agency portal (the "Portal") by a placement agent, distributor or advisory firm (an "Agency") and by the individuals it authorises — its agency administrators and relationship managers (each an "Agency User").
The Portal is operated by Fundclair Technologies ("Fundclair"). Access is made available to an Agency because an alternative investment fund or its manager (a "Fund") has empanelled that Agency, and is exercised in respect of an investor only where that investor has agreed to be represented by the Agency.
Each Agency User accepts these Terms for themselves. The Agency is responsible for the acts and omissions of every Agency User it creates.
2. What the Portal is, and what it is not
The Portal is a technology service. It shows information, statements and documents prepared and provided by the Fund. Fundclair does not create, verify, audit or approve any figure, statement, valuation or document shown in it.
Fundclair is not a party to the arrangement between an Agency and a Fund, or between an Agency and an investor. Commercial terms — fees, commissions, trail, exclusivity, territory — are not our business and are not recorded, calculated, evidenced or enforced by the Portal. Nothing shown in the Portal determines what any party owes any other.
Fundclair is not a fund manager, administrator, trustee, custodian, broker or investment adviser, and is not a SEBI-regulated intermediary. An Agency's own registrations, licences and regulatory obligations are its own, and access to the Portal neither creates nor evidences any of them.
3. How access arises, and how it ends
Access to an investor's information requires two things at once, and continues only while both hold.
- the Fund has empanelled the Agency, and that empanelment has not been withdrawn; and
- the investor has agreed, in the Portal, to be represented by the Agency.
Either can end independently and without notice to the Agency's counterparties. An investor may decline or withdraw at any time, and on doing so the Agency's access to that investor's information ends immediately. A Fund may close itself to new business with an Agency, in which case existing relationships continue and no new investor may be introduced.
Fundclair may deactivate an Agency's access, and may suspend or remove an individual Agency User, at the request of a Fund or where these Terms are breached.
An Agency User has no access to any investor who has not agreed to be represented. Until that agreement is recorded, an Agency administrator can see only that the investor exists and needs a relationship manager allotted — their name, folio and fund, and nothing further.
4. What an Agency User may do
Where both conditions in §3 hold, an Agency User may, in respect of an investor allotted to them:
- view that investor's holding, statements and documents as the Fund has published them;
- begin or continue that investor's onboarding application on their behalf, where the investor has not completed it themselves;
- propose corrections to that investor's profile, which take effect only if the investor agrees and the Fund approves;
- raise and follow queries with the Fund on that investor's behalf; and
- export a defined set of that investor's details for the Agency's own record-keeping.
An agency administrator may in addition create, suspend and remove the Agency's own relationship managers, and allot investors between them.
5. What an Agency User must not do
- Act for an investor who has not agreed to be represented by the Agency, or continue to act after that agreement is withdrawn.
- Give, submit or accept anything on an investor's behalf that is the investor's own to give. A privacy-notice acceptance, a PAN-verification consent, a mapping change and a profile-update agreement are the investor's acts, and the Portal will refuse them from anybody else.
- Share credentials. Each Agency User signs in as themselves. Two-factor authentication is mandatory and may not be disabled or shared.
- Use investor information for anything other than serving that investor. It may not be used to market to a Fund's other investors, to build a list, to solicit on behalf of another product, or for any purpose the investor did not agree to.
- Pass investor information on to anybody outside the Agency, except where the investor or the law requires it.
- Attempt to reach data beyond what the Portal grants, or to circumvent any control in it.
- Present information from the Portal as Fundclair's own, or represent that Fundclair endorses the Agency, its advice or any product.
6. Everything an Agency does is visible
Agency activity in the Portal is recorded, and the record is visible to the investor and to the Fund. Viewing an investor's details, exporting their identifiers, opening or submitting their form, and every change of relationship manager are logged with the time, the individual who acted, and the investor concerned.
This is not incidental. An Agency User should act on the basis that anything they do in the Portal can be seen by the investor it concerns.
7. The Agency's people
An agency administrator creates their own relationship managers and is responsible for them: for allotting investors appropriately, for removing access promptly when somebody leaves, and for the conduct of every account the Agency creates.
Where a relationship manager leaves or is removed, the investors they held return to the Agency's unallotted queue and remain the Agency's responsibility until reallotted.
Fundclair may require an Agency to reduce or remove access where an account appears to be shared, dormant or misused.
8. Data protection
For an investor's personal data in the Portal, the Fund is the Data Fiduciary under the Digital Personal Data Protection Act, 2023, and Fundclair processes that data as the Fund's Data Processor.
An Agency receives investor personal data on the basis of the investor's own consent, recorded in the Portal, and holds it in its own right for the purpose of serving that investor. The Agency is responsible for its own compliance in respect of the data it receives — including its lawful basis for continuing to hold data after its access to the Portal ends, and for meeting any request an investor makes to it directly.
Fundclair's handling of data is described in the
Privacy Policy. Fundclair's grievance contact for Portal matters:
Suresh Kumar, admin@fundclair.com.
9. No advice, and no reliance
Nothing in the Portal is investment, legal, tax or financial advice, and nothing in it is a recommendation by Fundclair to any investor.
Figures shown — including NAV and performance metrics — are as provided by or derived from the Fund's records. An Agency must not present them as verified by Fundclair. Where anything in the Portal appears inconsistent with a formal document issued by the Fund, the Fund's document governs and the Agency should raise it with the Fund.
10. Availability
Fundclair provides the Portal on a reasonable-efforts basis and does not warrant uninterrupted availability. Inactive sessions are signed out after 30 minutes. Access may be suspended for maintenance or where continued access would present a security risk.
11. Limitation of liability
To the maximum extent permitted by applicable law, Fundclair's total aggregate liability to an Agency and its Agency Users for all claims arising out of or related to these Terms or the Portal shall not exceed the fees paid to Fundclair by the Fund whose investors the claim concerns, in the three months preceding the event giving rise to the claim.
This limit applies in aggregate, to all claims, by all Agencies and all Agency Users, arising from the same event or series of connected events; and is reduced by any amount Fundclair has paid, or is liable to pay, to that Fund in respect of the same event. An Agency pays no fees to Fundclair for access to the Portal, and this limit is the whole of Fundclair's monetary exposure to it.
Fundclair shall not be liable for any indirect, incidental, consequential, special or punitive damages, including loss of profit, loss of business, loss of data or loss of goodwill, even if advised of the possibility of such damages.
Fundclair shall not be liable for any loss arising from: (a) data entered, prepared or published by a Fund; (b) unauthorised access to an Agency User's account caused by a failure to keep credentials secure or by sharing them; (c) reliance on anything shown in the Portal as investment advice, or as verified by Fundclair; (d) any act or omission of an Agency User in respect of an investor.
12. Indemnification
The Agency agrees to indemnify, defend and hold harmless Fundclair Technologies, its officers, directors, employees and agents from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) use of the Portal in violation of these Terms; (b) violation of any applicable law or regulation, including the Digital Personal Data Protection Act, 2023; (c) breach of any representation or warranty herein; (d) any dispute between the Agency and an investor, or between the Agency and a Fund; (e) any claim by an investor, a Fund or a regulatory authority arising from the Agency's handling, retention or disclosure of investor personal data, including after the Agency's access to the Portal has ended.
This indemnity and §11 survive the ending of the Agency's access.
13. Suspension and termination
Fundclair may suspend or withdraw an Agency's or an Agency User's access immediately where these Terms are breached, where a Fund withdraws empanelment, or where required by law.
An Agency may stop using the Portal at any time. Ending Portal access does not end the Agency's obligations in respect of investor data it already holds, which continue under §5, §8, §11, §12 and applicable law.
14. Changes, governing law, and questions
Fundclair may update these Terms. Material changes will be notified in the Portal or by email, and continued use after notice is acceptance.
These Terms are governed by the laws of India. The courts at Delhi have exclusive jurisdiction, subject to any arbitration agreement between Fundclair and a Fund that applies to a dispute.